Service Support
One-stop service to help clients focus on their core business without any worries
Dear Customer:
Hello!
Thank you for choosing E&G Computing Network LLC(hereinafter referred to as "E&G Computing") server products ! In order to protect your legitimate rights and interests and relieve your worries of purchasing a machine, E&G Computing makes the following warranty service commitments to you, and provides you with standard warranty services accordingly when you need them .
E&G Computing provides a three-year warranty on its servers and storage products. The free warranty period of each component is shown in the following table:
| Product type | Warranty components | Service content |
| Standard Server | Motherboard, CPU, hard disk (enterprise level), memory, power supply, network card, RAID controller, other external board cards, fan, graphics card, GPU | 3 years free |
| Customized Server | Hard drive (enterprise level), RAID controller (including controller memory), backplane, power/fan, LCD control panel, hard drive bay, fiber optic card/SSCI card/SAS card | 3 years free |
| Other components | Lithium battery, SFP (fiber optic transceiver module), SCSI/FC/SAS/RS232 signal transmission cable, optical drive, floppy drive, LCD display | 1 years free |
| Cabinet supporting products | Cabinet, KVM, PDU | 1years free |
| Server Attached Accessories | Server CD, floppy disk, plastic components outside the chassis, keyboard, mouse | 3 months free |
| Other products | Non E&G Computing produced products | Mainly providing original factory warranty services |
| Other products | Other equipment and issues | Please consult with E&G Computing |
① The start date of product warranty is the date of product arrival. If the user cannot provide a valid proof of arrival date, the warranty start date of the product shall be the date recorded by E&G Computing , plus one month.
② The E&G Computing server components purchased separately by the customer are guaranteed for free within one year from the date of purchase. The warranty method is for replacement upon shipment, excluding free on-site service.
③ The warranty period of the components purchased by the customer for the expansion of the original machine is calculated along with the warranty period of the original complete machine product. If the remaining warranty period of the complete machine product is less than one year, the longer the remaining warranty period of the components and the complete machine will be calculated.
④ If the warranty period of the entire machine ends and any parts that have been expanded and have not been covered fail, the warranty method is to ship and replace them, excluding free on-site service. E&G Computing supports remote guidance and troubleshooting.
⑤ The warranty period of the product components repaired by E&G Computing is calculated along with the warranty period of the original machine product. If the repair date is less than three months from the end of the warranty period of the original complete machine product, the component is warranted for three months from the repair date.
⑥ The components used for maintenance are equivalent to or higher in critical functions than the original components.
⑦ The repaired and replaced components belong to E&G Computing, and users must maintain the original use status of the faulty components. If the user requests to retain, disassemble, or modify defective components due to their own reasons (such as scientific research, confidentiality, etc.), the defective components will lose their warranty eligibility.
⑧ For hard drives that are required to be free of recycling services in the contract, E&G Computing has the right to dismantle and retrieve the replaced faulty hard drive case or destroy the hard drive on-site.
⑨ The PC grade hard drive components purchased by customers for servers are not guaranteed by E&G Computing from the date of purchase.
Users need to provide the following information when reporting repairs:
① Product model;
② Machine serial number (S/N);
③ The software and hardware configuration of the system, detailed fault description, and system error information;
④ User unit name, contact person, contact information, and detailed address.